This policy explains what personal information Celestia Gems collects when you use our website, why we collect it, and the choices you have. We handle personal information in line with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).
What we collect
- Account details: your name, email address, mobile number, date of birth and password (stored only as a secure hash — never in readable form).
- Delivery details: your shipping address and the map location you pin for it.
- Orders and bookings: the items you buy, appointment dates and times, the services you book, and any notes you add.
- Payments: your chosen payment method and payment status. Card, GCash, Maya and GrabPay details are entered on PayMongo's secure checkout page — we never see or store them.
- Messages and reviews: what you send through our Contact form, product reviews you post, and our replies.
- Shopping assistant chats: messages you type into the chat assistant on our site.
- Sign-in records: the time of each sign-in attempt and your browser type, used to protect your account.
How we use it
- To create and secure your account, including email verification and sign-in codes.
- To process, deliver and support your orders, returns and appointments.
- To reply to your messages and reviews, and to send you updates about your orders and bookings.
- To keep the store running safely, prevent fraud and fix problems.
We don't sell your personal information, and we don't send marketing emails without your consent.
How long we keep it
We keep your account information while your account is open. Order, payment and booking records are kept as long as needed for warranties, returns, accounting and legal requirements. When information is no longer needed, we delete or anonymize it.
Your rights
Under the Data Privacy Act you can:
- Ask what personal information we hold about you and get a copy of it.
- Correct inaccurate information — most details can be updated anytime in My Account.
- Ask us to delete your account and information we no longer need to keep.
- Object to how we use your information, or withdraw consent you've given.
- File a complaint with the National Privacy Commission.
To make a request, contact us using the details below.
Security
Passwords are stored hashed, sign-in can require a one-time code sent to your email, and payment details stay with PayMongo. No system is perfectly secure, so please keep your password private and let us know right away if you notice anything unusual on your account.
Changes to this policy
If we change this policy, we'll update the date at the top of this page. For significant changes, we'll also let account holders know by email or on their account page.
Contact us
Questions or privacy requests can be sent to: